***SHIPPING: PLEASE NOTE***
All orders are still shipping out, and on-time from our location. Due to COVID-19, there are some shipping delays with all carriers. We appreciate your patience, on their behalf. They are working hard, and we know your shipment is important to you. You will receive a tracking notification once your order has shipped, but once tracking is created, and you receive your shipping notification, please regard to that, as that is the most up-to-date information provided by the carrier. Thank you for your support!
Free shipping over $50 promotion: US only. Free shipping on orders over $50 ends July 31, 2020 11:59pm ET. Not valid on previous or special events and custom orders. Please see all other shipping policies below.
Please only provide a shipping address to a location where your package will be dropped off indoors.
All marshmallows are made to order and ship, via USPS Priority Mail (according to USPS, depending on the region, delivered in 1-3 days), 3-5 business days after your order is placed (but, sometimes much sooner!). Shipping is done Monday-Wednesday. Occasionally, Thursday-Saturday shipping is possible. Once shipped, orders will arrive in 1-3 days after the day of shipping, although we cannot guarantee arrival dates. Because of the delicate nature of the products, we suggest to not ship to APO, DPO or FPO addresses, and suggest not using a PO Box. We cannot offer international shipping at this time.
Squish Marshmallows is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by USPS due to weather or other causes beyond our control. Once tracking is created, please refer to that and send inquiries to the postal carrier, since the package is now traveling through their system, and only they have updates. If your package tracking indicates it was delivered, and you did not receive, please check any surrounding areas, and wait 24 hours before contacting. If your package has still not arrived, and is marked delivered, please contact the postal carrier or your local authorities to report a stolen package. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and relabeling.
Because the marshmallows are delicate, please only provide an address where your package can be sent to an indoor facility, if possible. Cool Shield bubble mailers are used to protect contents from normal temperature damage. If delivered packages are left outside, they will possibly experience damage and/or melting. Although Squish Marshmallows is not responsible for what happens to packages after they leave, we will work with you if the products within your package arrive extremely damaged.
Due to the perishable nature of our products, we do not accept returns or exchanges (in some circumstances, credit or new order might be issued). If, for some reason, you are not satisfied with your order, please contact within 48 hours of receiving your package (please provide photo evidence with a description of issue. All claims submitted after the 48 hour window, or without proper photo or order number, will not be eligible for return, refund or reship. Every customer should be satisfied, and we will try to sort out situations if anything should come up.
Squish Marshmallows are all made from scratch and hand cut. Because of this, each one is unique, like a snowflake, slightly varying in shape. However, each marshmallow is cut into a square, approximately 1.5”x1.5”x1”.
Squish Marshmallows uses as many natural ingredients as possible, doesn’t use corn syrup, food dyes, or eggs in the marshmallow base. Some marshmallows are gluten free and dairy free, and will be indicated in each product's details.
Please store the marshmallows in a cool and dry place (they do not need to be refrigerated) and in their zip-locked bag or an air tight container. Shelf life is best within 3-4 weeks. You may refrigerate the marshmallows, if you'd like to extend their shelf life, up to 2-3 months (please note, their texture will be a bit firmer).
We do not use preservatives. The marshmallows are made in a facility that processes foods that contain wheat (gluten), eggs, soy, peanuts, seeds, and chocolate. Not all of the marshmallows include some, or any, of these products, but trace amounts may be found. Some marshmallows are gluten free and dairy free, and will be indicated in each product's details.
Promo Codes and Discounts
Please refer to all terms and conditions listed with each promo code and discount (referred to as PCD going forward). All PCDs are for US online orders. All PCDs are not applicable toward previous orders or special events orders. All PCDs are only granted for the time they are set in place, until their expiration date. We are not able to credit differentials for previously placed orders. We appreciate your understanding with this policy, please do not contact for refunds of price differentials from previous orders, as these are flash specials that become extremely difficult to retroactively fix and cater to every previous order. PCDs are on-going, and we encourage you to subscribe to our emails, so that you never miss an opportunity to take advantage of the next PCD!
Payment and Privacy
We do not share your personal information with any other parties. Your personal information is only used for transactions and for shipping your order. All of your information is protected by SSL.
Purchases are final sale and cannot be returned. If you need to cancel your order, an email must be sent within 24 hours of your orders placement. Once your order is processed, you cannot cancel or request a refund for your order. All orders over $300 are subject to a 3% credit card processing fee.
All photos on this site are owned by Squish LLC and cannot be used or reproduced without prior approval and credit from Squish Marshmallows.