You will receive a tracking notification once your order has shipped, but once tracking is created, and you receive your shipping notification, please regard to that, as that is the most up-to-date information provided by the carrier. Thank you for your support!
Orders are capped at $300, and product quantities are limited, off our website. If you need to arrange a large order, please contact us instead!
Please only provide a shipping address to a location where your package will be dropped off indoors.
All marshmallows are made to order and ship, via UPS, 3-5 business days after your order is placed (but, sometimes much sooner!). Shipping is done Monday-Wednesday. Occasionally, Thursday-Saturday shipping is possible. Once shipped, orders will arrive in 1-3 days after the day of shipping, although we cannot guarantee arrival dates. Because of the delicate nature of the products, we suggest to not ship to APO, DPO or FPO addresses, and suggest not using a PO Box**. We cannot offer international shipping at this time.
**We are currently only shipping with UPS, as USPS experiences major delays. Due to the perishable nature of our product, and your eagerness to receive your shipments, we're shipping with UPS to ensure timely and dependable deliveries, to the best of abilities.
Squish Marshmallows is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by the carrier due to weather or other causes beyond our control. Once tracking is created, please refer to that and send inquiries to the carrier, since the package is now traveling through their system, and only they have updates. If your package tracking indicates it was delivered, and you did not receive, please check any surrounding areas, and wait 24 hours before contacting. If your package has still not arrived, and is marked delivered, please contact the carrier or your local authorities to report a stolen package. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and relabeling.
Because the marshmallows are delicate, please only provide an address where your package can be sent to an indoor facility, if possible. Cool Shield bubble mailers are used to protect contents from normal temperature damage. If delivered packages are left outside, they will possibly experience damage and/or melting. Although Squish Marshmallows is not responsible for what happens to packages after they leave, we will work with you if the products within your package arrive extremely damaged.
Due to the perishable nature of our products, we do not accept returns or exchanges (in some circumstances, credit or new order might be issued). If, for some reason, you are not satisfied with your order, please contact within 48 hours of receiving your package (please provide photo evidence with a description of issue). All claims submitted after the 48 hour window, or without proper photo or order number, will not be eligible for return, refund or reship. Every customer should be satisfied, and we will try to sort out situations if anything should come up.
Special Events And Catering Orders
Please contact at least 2 weeks in advance for all orders and bookings. Quick turnarounds are sometimes possible, and may involve a rush fee. Quotes are based on the information provided by the client, and valid at that time, and subject to change based on new details, and after 72 hours. Dates cannot be held without booking and receiving payment in full, or a non-refundable 50% deposit if made more than 3 months in advance (payment is only refundable if Squish Marshmallows cancels, or an exception is made based on the lead-time of notice). A booking is not confirmed until payment is received. Invoices are valid and open for 72 hours, before being canceled. Due to the volume of seasonal inquiries, availability is subject to change from the first point of contact, until a booking is made.
Squish Marshmallows are all made from scratch and hand cut. Because of this, each one is unique, like a snowflake, slightly varying in shape. However, each marshmallow is cut into a square, approximately 1.5”x1.5”x1”.
Squish Marshmallows uses as many natural ingredients as possible, doesn’t use corn syrup, food dyes, or eggs in the signature marshmallow base. Some marshmallows are gluten free and dairy free, which will be indicated in each product's details in the description.
Please store the marshmallows in a cool and dry place (they do not need to be refrigerated) and in their zip-locked bag or an air tight container. Shelf life is best within 3-4 weeks for signature marshmallows. You may refrigerate the marshmallows, if you'd like to extend their shelf life, up to 2-3 months (please note, their texture will be a bit firmer). You can find additional shelf-life information under each product's details in the description.
We do not use preservatives. The marshmallows are made in a facility that processes foods that contain wheat (gluten), eggs, soy, peanuts, tree nuts, seeds, and chocolate. Not all of the marshmallows include some, or any, of these products, but trace amounts may be found. Some marshmallows are gluten free and dairy free, and will be indicated in each product's details.
Promo Codes and Discounts
Please refer to all terms and conditions listed with each promo code and discount (referred to as PCD going forward). All PCDs are for US online orders. All PCDs are not applicable toward previous orders or special events orders. All PCDs are only granted for the time they are set in place, until their expiration date. We are not able to credit differentials for previously placed orders. We appreciate your understanding with this policy, please do not contact for refunds of price differentials from previous orders, as these are flash specials that become extremely difficult to retroactively fix and cater to every previous order. PCDs are on-going, and we encourage you to subscribe to our emails, so that you never miss an opportunity to take advantage of the next PCD!
Typical items that are not eligible for discount codes include Comfort Kits, Marshmallow Making Kits, sale items, special events and custom orders. Other restrictions may apply, and will be listed in any promotional details.
Payment and Privacy
We do not share your personal information with any other parties. Your personal information is only used for transactions and for shipping your order. All of your information is protected by SSL.
Purchases are final sale and cannot be returned. If you need to cancel your order, an email must be sent within 24 hours of your order placement. Once your order is processed, you cannot cancel or request a refund for your order. Custom orders are non-refundable. Catering orders are non-refundable. If any order is canceled, for any reason, by Squish Marshmallows, a full refund will be granted back to the original form of payment. Any other potential partial, or full, refund for a canceled custom or catering order will be at the discretion of Squish Marshmallows and is not guaranteed. All orders over $300 are subject to a 3% credit card processing fee.
All photos on this site are owned by Squish LLC and cannot be used or reproduced without prior approval and credit from Squish Marshmallows.